Cancellation, refunds and billing disputes

• $129 a month per firm, charged in advance on the same date each month.
• Included: up to 3 attorney seats, up to 5 staff seats, and unlimited client accounts.
• $29 a month for each additional attorney seat, and $10 a month for each additional staff seat, billed with the plan.
• Month to month. No annual contract, no setup fee, nothing charged per client, and no charge for a client account at all.

Payments are taken by card through Stripe, our payment processor. We never receive or store your full card number.

Billing is not switched on yet. Jurisava is in early access, and no firm can be charged today — nothing on this site takes a payment. When billing is switched on for your firm, we will tell you the amount and the date in writing before anything is charged.

Email us, or use your account settings once that is available. You can cancel at any time, and you do not have to give a reason.

Your subscription is month to month. If you cancel before the next billing cycle, no further recurring charges are taken. Your firm keeps access through the billing period you have already paid for, and nothing further is charged after that.

Cancelling is not the same as a refund, so here is exactly what we do. A refund request may be reviewed by Jurisava support where:

• you were charged twice for the same period (a duplicate charge);
• the charge was a billing error — for example an amount or a period that does not match what was agreed;
• there are other exceptional circumstances that we should consider.

Write to us with the date of the charge and what you think went wrong, and we will look at it and tell you what we are doing. If we approve a refund, it goes back to the card you paid with; your bank’s own posting time varies, and is normally five to ten business days.

Refund requests are looked at case by case, and we do not promise a refund in any particular case. Cancelling before your next billing cycle means no further recurring charge is taken — that, rather than a refund, is the ordinary way a firm stops paying.

If you think a charge is wrong, email us first. Most disputes turn out to be something we can sort out the same day, and we would much rather sort it out with you than through a bank.

If you raise a dispute with your card issuer, we will answer it with the billing records: what was agreed, what was charged, when, and when you told us about it. If the dispute was about an error we caused, we will deal with the error through the refund request above rather than argue about it.

If a payment fails we will tell you and try again, and we will give you time to put it right. If it stays unpaid, we may cancel the subscription and suspend access until it is sorted out. A failed payment never deletes your firm’s information.

Nothing on this page limits any right you have that applicable law does not allow us to limit — including any right to a refund that the law gives you regardless of what this page says.

Cancellations, refund requests, a charge you do not recognise, or anything else about billing: email jurisava-c4ed5f24@ctomail.io. Support is by email and we aim to reply within one business day.